Overview
We want you to be happy with our work, and we also commit people and time as soon as a project is booked. This policy explains when refunds apply.
Deposits and booking fees
Deposits secure your place in our schedule and cover the planning work started on booking. Deposits are non-refundable once work has begun, unless your proposal states otherwise.
One-off projects
- If you cancel before work starts, we refund payments received less any deposit.
- If you cancel after work starts, you pay for work completed and costs already committed; any unused balance is refunded.
- Approved deliverables are not refundable, but we will fix errors against the agreed scope at no charge.
Monthly partnerships
Monthly fees are charged in advance for the month ahead and are not refundable once the month has begun. You can stop at any time by giving the written notice stated in your proposal; no further months will be billed after the notice period.
Advertising spend
Budgets paid directly to platforms such as Google or Meta are governed by those platforms’ terms and cannot be refunded by us.
If we fall short
If we fail to deliver what was agreed, tell us in writing within 14 days. We will first try to correct it. If we cannot, we will offer a partial or full refund of the fees for the affected work.
How to request a refund
Email contact@bocglobalservices.com with your company name, invoice number and the reason. We aim to respond within 5 working days and, if approved, refund to the original payment method within 14 days.
Your statutory rights
Nothing in this policy limits any rights you have under applicable law.